Order Status & Account Details

  • Simply click on My Account link in the top menu to access your account information.

  • We use the latest SSL Encryption methods ensuring that your Credit Card information is transmitted to us in a safe and secure manner.

  • Unfortunately yes but this is a very rare occurrence. If this does occur every order would be refunded (minus but the Non-Refundable Deposit used to process the order) along with an explanation of what caused this to happen. In the rare occurrence of this happening, you would retain the full reward value as if the item has left our Warehouse. Please accept the Spade Points as our appreciation of your continued patronage and support. Pre-Orders cannot be transferred from customer to customer. In other words, you can not transfer your Pre-Order or sell your Pre-Order to someone else. The order will have to be canceled entirely for a refund (excluding the Non-Refundable Deposit).

  • RETURN & REFUNDS: Maven Collectibles does not allow returns or refunds on items. If there are concerns or comments regarding the item, please reach out to us at CS@MavenCollectibles.com or you can reach us at 844-317-2177.

  • Please reach out to our Customer Service through the email link and provide photos and a description of the part needing replacing. One of our representatives will reach out to explain what to do with the damaged item and provide you with information as to when you part will be expected to be received. All efforts will be made to ensure your collectible is 100% to design standard. Items broken by the customer will need to be purchased and will not be given out freely. For items that qualify for free replacement and or purchased replacement items, the seller may be responsible for shipping costs.

Payment & Shipping Information

  • We accept Visa, MasterCard, American Express, Discover, and PayPal.

    Money orders, personal checks or company checks are NOT accepted.

  • “NRD” or the Non-Refundable Deposit, is the amount of money you pay for a reservation of a Pre-Order. If you decide to cancel your purchase or Pre-Order, you will receive a full refund excluding the NRD. This is because an NRD is usually the least amount we charge to reserve your order without the full purchase price.

  • The prices displayed in Maven’s Shop page are in United State Dollars (USD). If you would like to know the conversion of the prices into other currencies, we suggest an online resource like www.xe.com for current exchange rates. The rate you are charged should be close to this rate, though it may not match exactly. Your credit card company determines the exchange rate at the time the order is authorized.

  • To ensure that the Collectibles are of the highest quality in both manufacturing and shipping, testing is constantly being done at various stages of production, to proactively catch any quality control issues. This does take time and is a very extensive process. Please note that world events can cause an unavoidable delay in shipment to our warehouse given we use manufacturing outside the states. We will make every effort to minimize the time between your Pre-Order as much possible but ask that you check your Online Account, in the ‘Order History’ section of your account first. You may also check the Maven Collectibles Newsletter for updates on products and contact our Customer Service through email: Info@MavenCollectibles.com.

  • Unfortunately, we cannot deliver to P.O. Box addresses except, military addresses (APO/FPO). This is due to issues with meeting the criteria required for packages to be accepted or delivered.

  • The International shipping charges are calculated by dimensional weight and country of destination.

    • International Customers will be provided with a shipping quote for in-stock orders during the checkout process.
    • All Pre-Order items will not have a shipping quote available until seven days prior to its arrival into our warehouse.

    Please check with your local postal services and/or Customs department prior to ordering for further details regarding any costs, which may apply.

    International Destinations

    Customs fees, sales taxes, etc., are not included in your purchase price and may be charged by your country’s customs office. In some cases, the carrier collects these duties and customs fees.

    It is your responsibility to investigate the amount of taxes and duties you will owe prior to your shipment. Maven Collectibles uses the harmonized code that we have been told is appropriate for our products into your region. Your customs office has the power to change this code on their own. If you feel that your final code/tax are not correct, then you can contact the carrier and/or your customs office directly to request a review.

    If a package is refused due to excessive import fees and duties, you will be responsible for any return shipping fees that the carrier will charge Maven Collectibles to return the package.

    If Maven Collectibles is unable to have the item returned due to a package refusal, a refund will not be issued.

    Country Restrictions / Delivery Restrictions

    At this time we are unable to make shipments to:

    • Argentina
    • Ascension
    • British Indian OC Te
    • Christmas Island
    • Cocos Island
    • Cuba
    • Dem. Pple Rep Korea
    • Falkland Islands
    • French So Antarctic
    • Iran
    • Iraq
    • Ivory Coast
    • Kazakhstan
    • Kiribati
    • Laos
    • Libya
    • Mexico
    • Myanmar (Burman)
    • Nauru
    • Nigeria
    • Niue
    • Norfolk Island
    • North Korea
    • Pitcairn Henderson
    • Portugal
    • Russia
    • Sao Tome/Principe
    • Serbia & Montenegro
    • So. Georgia/Sandwich
    • Solomon Islands
    • Somalia
    • St. Helena
    • Sudan
    • Syria
    • Tajikistan
    • Terr Comm St. Pierre
    • Terr. Comm Mayotte
    • Tuvalu
    • U.S. Virgin Islands
    • Ukraine
    • US Minor Outlying
    • Western Somoa
    • Yemen
    • Zaire
    • Zimbabwe
  • If you refuse a package please remember that you are responsible for all shipping charges and Warehouse restocking fees, which are customary (due to size and dimension of the item). No Refund will be issued. Severe cases may result in permanent banning from the Maven Shop site, along with a canceled Maven Account.

    Attention to our International Customers

    If you refuse a package, resulting in the return and/or abandonment of your collectible, you will still be responsible for all VAT Fees, Import fees, Return shipping costs, Restocking fees (which will be invoiced and determined based on size and dimension of the item) and Abandonment fees. Your NRD will also not be refunded. If greater than the product(s) price, Maven Collectibles may bill you for the balance.

    To avoid any unnecessary costs to you please contact our Customer Service prior to deciding to refuse a delivery.

  • We strive to deliver your Pre-Orders on time if not faster than the expected release date. We work closely with our manufacturer to ensure timely delivery. In the event a Pre-Order delay happens, we are proactive in giving notice of the new wait time. We will also be sure to provide information on why the delay occurred. Pre-Order delays are unfortunately a very common issue within the Collectible Industry. These issues are beyond our control and simply the nature of the business. However, you will never have to come knocking on our door for status updates. As soon as we get information about when a product is about to ship or that it has in fact been delayed, we will update the Pre-Order ETA on our website and to Customers of the said order. We thank you in advance for your patience and understanding during any unforeseeable delays; please do not hesitate to contact us if you feel the need to.

    • We will announce an Estimated Shipping Date on the product page. The page will then update to display a specific month when the item leaves our manufacturing facilities on its way to our main warehouse.
    • We send Pre-Order item updates via our Estimated Arrival email and our Processing Notification email.
    • Shipping updates on a delayed product are also sent through our Maven Collectibles Newsletter.
    • You can also track orders in your Online Account, in the ‘Order History’ section of your account.
    • U.S. and International customers will receive an email notice from USPS or UPS with your tracking information.

    We do everything we can to ensure you receive your collectible. Please know Maven Collectibles is not responsible for email notifications that were not received due to outdated email, SPAM filter or an interruption of service.

  • Pre-Orders: You are billed when the product becomes available to ship. Note: All Non-Refundable Deposit (NRD) are charged immediately.

    In-Stock: We attempt to charge your card immediately, for all in-stock pieces.

    Credit Card Information:

    All credit cards listed in your account must belong to you -the registered account holder. The credit card must be current and valid. The billing/shipping address in your account must match the billing address for the credit card.

About Maven Collectibles

  • Our business days are Monday through Friday, excluding US holidays. Shipments are not delivered on Saturday or Sunday (unless the vendor we are using for delivery makes an exception at their own cost). If your order or inquiry falls on a holiday/outside our business day, orders will be processed or your response will be followed up the next available business day.

  • We are always glad to answer all or any inquiries you may have and we do so personally. You can use our Contact Form which narrows down to specific inquiries and sends them to those departments, or you can directly email: Info@MavenCollectibles.com. Real Maven representatives answer all our communications but if you feel the need to correspond your question over the phone, please include your phone number and the best time to reach you.